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Tier-1 brand but senior, niche leadership role and high experience requirement reduce competition.
Core ITSM and SRE skills are transferable, but finance/asset-management regulatory context increases domain specificity.
Explicit 12+ years, ITIL expertise, SRE experience, and tooling requirements produce strict shortlisting filters.
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Lead and continuously improve the operational management framework for Enterprise Technology Operations to ensure accountability, consistency, and transparency across all technology products and services.
Drive operational excellence via governance, service management, risk management, resilience planning, and executive communication across Enterprise Technology teams.
Advise senior leadership on technology operations, enabling a transition to a product-centric, engineering-led model focused on reliability, rapid recovery, and operational maturity.
12+ years experience in Technology Operations, IT Service Management, Operational Excellence, Technology Governance, or Enterprise Service Delivery.
Proven record leading large-scale global technology operations organizations.
Deep expertise in ITIL and enterprise ITSM frameworks including Incident, Problem, Change, Service Level, and Knowledge Management.
Experience with product-centric or engineering-led operations, observability platforms (e.g., Splunk), operational risk management, and strong executive stakeholder communication.
Experienced leader capable of implementing governance frameworks and operational excellence programs at scale in complex global technology environments.
Strong background in IT service management and engineering-led operating models emphasizing automation, standardization, and continuous improvement.
Skilled in managing operational risk, resilience strategies, and cross-functional collaboration with enterprise stakeholders and vendor partners.