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Niche Palo Alto TAC and network-security specialization limits candidate density and competition.
Highly specialized Palo Alto and TAC skills reduce cross-industry transferability and increase domain specificity.
Explicit Palo Alto hands-on minimum, preferred certifications, and TAC experience create strict screening filters.
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Own the resolution of complex, high-severity technical issues related to Palo Alto Networks firewalls and associated security products including Prisma Access and SASE.
Lead incident management and coordination for Severity 1 and business-critical events, ensuring SLA adherence and customer satisfaction.
Mentor and provide technical guidance to support engineers while collaborating with engineering teams on escalation and bug investigations.
8-12 years of experience in Network Security, TAC, or Cybersecurity Support environments with at least 5 years hands-on supporting Palo Alto Networks technologies.
Strong expertise in Palo Alto Networks NGFW (PA-Series, VM-Series, CN-Series), Panorama, Prisma Access, Prisma SD-WAN, and SASE.
In-depth knowledge of TCP/IP protocols (BGP, OSPF, DNS, DHCP, NAT, SSL/TLS) plus strong troubleshooting skills including packet capture analysis tools like Wireshark.
Work Experience Required: 8-12 years in relevant domains; Notice Period: Not explicitly mentioned in the JD.
Experienced in handling enterprise and global customer environments within 24x7 TAC or Managed Security Services settings.
Proven capability in leading technical escalations, business-critical incident management, and mentoring junior staff.
Familiarity with automation (REST APIs, Python, Ansible), plus public cloud platforms (AWS, Azure, Google Cloud) and Palo Alto advanced tools (Cortex XDR, XSOAR, XSIAM) is advantageous.