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Common mid-level HR manager role, metro context and unspecified experience increase applicant density.
HR operations skills are transferable across industries but US-specific payroll/benefits requirements raise domain sensitivity.
No explicit years or mandatory certifications, but managerial and US HR experience expectations create moderate filtering.
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Manage daily US HR service delivery operations including employee lifecycle tasks such as onboarding, offboarding, benefits, compliance, and query resolution.
Lead and supervise a team of entry to mid-level HR professionals, ensuring operational efficiency and adherence to service standards.
Drive process improvements, oversee resource planning, maintain governance, and analyze service metrics to optimize service quality and compliance.
Experience managing HR service delivery, operations, or a related function: Not explicitly mentioned in the JD.
Proven leadership experience managing teams in HR operations or service delivery.
Familiarity with HR systems, payroll, benefits administration, and compliance in a US context.
Ability to appear onsite for interviews and possibly work onsite as required by the employer.
Strategic operator with a track record of leading HR service teams and managing end-to-end employee lifecycle service delivery.
Experienced in process improvement, governance, and implementing automation within HR operations.
Comfortable managing cross-functional stakeholder relationships and data-driven HR service performance monitoring.