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Tier-1 brand, metro location, and generalist Delivery Manager title drive strong applicant competition.
SAP SDM and ITIL service delivery skills are highly domain-specific, limiting cross-industry transferability.
Explicit 10+ years and mandatory SAP/ITIL service delivery experience create strict shortlisting filters.
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Own end-to-end service delivery management for SAP-related services, ensuring efficient incident, problem, change, and service level management.
Manage client relationships by understanding requirements, managing expectations, and ensuring satisfaction throughout service delivery.
Oversee multiple projects, lead teams, and drive financial and process improvements to keep services within budget and aligned to goals.
10-12+ years of relevant experience in service delivery or project management.
Techno-functional background in SAP with understanding of SAP SDM.
Strong knowledge of service management principles and frameworks like ITIL.
Location requirement: Delhi (also Bangalore mentioned as possible).
Experienced in managing large, multi-project SAP service delivery environments with stakeholder handling.
Skilled in client relationship management and leadership of cross-functional teams.
Capable of strategic financial management and driving continuous improvement initiatives in service delivery.