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Metro-based senior pre-sales role with moderate employer brand and cross-functional requirements, leading to medium competition.
Requires ITIL-based service-management and enterprise pre-sales expertise, limiting cross-industry transferability.
Explicit 8+ years requirement plus ITIL, major-incident and service-management expertise raises strictness to high.
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Lead go-to-market pre-sales activities including operational and transition coordination during sales pursuits, solution reviews, and contract negotiations.
Manage ITIL-based service delivery governance and operational performance for client engagements, focusing on incident, change, problem management and continual improvement.
Lead Major Incident Management for strategic clients by directing response activities, coordinating technical teams, and driving executive communications to minimize business disruption.
Any degree with 8+ years of relevant experience or equivalent combination of education and experience.
Master’s degree preferred but not mandatory.
Experience in ITIL based service support and major incident management.
Location requirement: Bangalore.
Experienced in bridging pre-sales and service delivery with strong operational and contractual alignment skills.
Proven ability to lead cross-functional teams and coordinate complex incident and service management processes at an executive level.
Strong background in client stakeholder management and risk identification/mitigation prior to contract award.