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Strong employer brand and junior/generalist L&D role likely attracts many applicants.
L&D skills are transferable but hospitality-specific guest-service knowledge increases industry sensitivity.
Requires specific education and certified trainer credential but only minimal experience, so moderate screening.
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Assist in identifying and addressing employee and organizational development needs through effective training programs.
Support the design, development, and delivery of training programs focused on product knowledge, company philosophy, customer service, and leadership skills.
Measure training program effectiveness to ensure a return on investment and support continuous improvement efforts.
Education: 2-year degree plus 1 year related experience with certified trainer OR 4-year bachelor's degree with certified trainer; fields include Human Resources, Hospitality, Business Administration, or related.
Experience: 1 year in human resources or related professional area if 2-year degree; no experience required if 4-year degree and certified trainer.
Certified trainer credential is mandatory.
Not explicitly mentioned in the JD: Notice period and specific location requirements.
Candidate able to assist in administration and evaluation of employee training programs with focus on guest satisfaction and service excellence.
Experience or inclination to work closely with operational leaders to assess training effectiveness and align with business indicators.
Capability to assist in developing and managing training budgets and departmental controllable expenses.