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Tier-1 brand, generalist operations role in Bangalore with broad skills, making competition high.
Core ops and order-management skills transfer across industries, but SAP and German stakeholder experience increase specificity.
Requires ERP/SAP experience and international stakeholder skills but lacks explicit years, so medium strictness.
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Establish and manage customer service, order management, and commercial back-office operations for ZEISS Germany from the Bengaluru team.
Ensure accurate, timely handling of customer requests, service tickets, quotations, orders, invoicing, and master data management.
Stabilize and improve the new operating model, document processes, build stakeholder trust, and support future team expansion.
Professional experience in customer service, order processing, order management, or commercial back-office operations, preferably for technical products or services.
Hands-on experience with SAP/ERP systems; SAP S/4HANA experience is advantageous.
Strong written and verbal communication skills in English; working knowledge of German preferred.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing operational processes and stakeholder coordination with international (especially German) teams.
Capable of building and stabilizing new processes and operating models in a start-up or emerging team environment.
Comfortable working flexible hours to align with Germany-based stakeholders and committed to establishing a performance benchmark.