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Tier-1 brand and metro Hyderabad increase applicant density, but senior niche architecture leadership limits competition.
Requires deep Salesforce success-architecture and customer-success leadership, limiting cross-industry transferability.
Explicit 10+ years and 5+ people-management plus Salesforce expertise create strict shortlisting filters.
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Set strategic direction and manage operational cadence of the Success Architect team within Marketing Cloud.
Oversee team capacity planning and resource alignment for high-impact initiatives and customer engagements to maximize value and prevent burnout.
Lead a team delivering architectural thought leadership, technical strategy guidance, and field enablement for complex Salesforce products, ensuring alignment with senior stakeholders across Product, Technology, GTM, and Cloud Success teams.
10+ years experience in Customer Success, Solution Architecture, Technical Consulting, or related fields.
5+ years people management or leadership experience managing technical high-performing teams.
Proven experience in capacity and resource planning for complex portfolios or customer engagements.
Strong technical knowledge of Salesforce products, platform capabilities, and ecosystem best practices.
Experienced leader capable of strategic collaboration and alignment with senior stakeholders across Product, Engineering, Sales, Services, and Success functions.
Skilled in operational rigor including workload management, prioritization, and preventing burnout within technical teams.
Deep expertise in enterprise-grade scalable architecture, Salesforce cloud platforms, and the ability to translate complex technical concepts to diverse audiences.