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Remote role at a known SaaS brand plus generalist implementation title yields moderate applicant competition.
Transferable SaaS implementation skills but PR/media experience preferred, creating moderate domain specificity.
Moderate filters: customer-facing experience, platform familiarity, and PR/media background preferred.
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Own and execute the efficient onboarding process for new customers across all Cision platforms, ensuring alignment with customer needs and achieving optimal time to value.
Conduct customer-facing onboarding activities such as discovery, success planning, and platform training, while managing back-office tasks like account activation and platform configuration.
Collaborate cross-functionally with Customer Experience teams to meet onboarding KPIs including milestone achievement, response time, customer satisfaction, and facilitating smooth transition from sales to customer success.
Graduate degree preferred but not mandatory.
Proven experience in a customer-facing role with ability to manage multiple projects to deadlines.
Working knowledge of MS Office (Word, Excel, PowerPoint) required.
Experience with Salesforce and/or Customer Success software is desired; experience within media distribution, PR, or communications is favorable; Work Experience Required: Not explicitly mentioned in the JD.
Experienced in consultative customer engagements focused on software adoption and achieving customer outcomes.
Able to translate customer needs into tailored onboarding deliverables, with strong verbal and written communication skills in English.
Familiarity with global newswire or media distribution environments and collaboration across internal teams to deliver customer success.