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Tier-1 brand, metro location, and a generalist mid-level account role increase competition.
Account management skills are highly transferable across industries despite fintech context.
No explicit years but domain experience required and CRM skills expected.
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Owning the farming and growth of startup client accounts by maintaining and nurturing strong relationships with key clients generating significant revenue.
Responsible for cross-selling, up-selling, business reviews, and achieving client relationship KPIs and portfolio quotas.
Liaison with internal teams to ensure client satisfaction and timely resolution of issues, including conducting satisfaction surveys and updating CRM systems.
Experience in Key Account Management or Sales in the B2B space is mandatory.
Knowledge of best customer service practices is required.
Strong interpersonal skills for building client rapport.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing and growing startup or B2B client portfolios with demonstrable success in achieving sales and relationship KPIs.
Skilled in client engagement through regular reviews, meetings, and effective communication across organizational levels.
Comfortable with ownership of client issues and coordinating cross-functional efforts to resolve concerns and improve service delivery.