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Strong national brand, metro location, and mid-level generalist manager role increase applicant competition.
Requires airline/hospitality lounge and airport partnership expertise, so background fit is highly industry-specific.
Explicit 8–10 years, industry-preferred hospitality/airline experience and commercial contract requirements drive high strictness.
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Develop and execute long-term strategy for airline lounges including expansion, site selection, design, amenities, and experience standards.
Manage annual lounge commercials, optimize costs, control budgets, and maintain service quality across 100+ partner lounge contracts.
Lead projects to improve operational efficiency and ensure consistent standards and partnership performance with regular reviews and MIS.
Bachelor’s degree in Business Administration, Hospitality Management, or related field; Master’s preferred.
8–10 years of experience in business strategy, project management, or hospitality management, preferably in airline or hospitality industry.
Strong project management capability with experience delivering complex projects on time and within budget.
Work Experience Required: 8–10 years
Experienced in strategic planning and managing commercial contracts in hospitality or airline lounge environment.
Ability to lead cross-functional projects focused on operational efficiency and customer experience enhancement.
Skilled in stakeholder management with internal CX teams and external partners such as airport operators and suppliers.