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Tier-1 brand, common CSM role, and metro Hyderabad drive high applicant competition.
High due to MuleSoft expertise and enterprise SaaS CSM experience required.
Requires 8+ years, 6+ integration experience, and mandatory MuleSoft skills, enforcing strict filters.
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Serve as primary contact and trusted advisor for Salesforce’s largest customers focused on their Mulesoft implementations.
Drive customer success by understanding business goals, managing risks, and optimizing Mulesoft platform adoption and technical health.
Lead communication and coordination during major incidents and work with internal/external teams to resolve issues.
Minimum 8 years work experience, with 6+ years in enterprise-grade Java-based integration, API management systems like Mulesoft.
Expertise in Mulesoft, TIBCO, or Boomi; strong knowledge of MuleSoft AnyPoint Platform and deployment models.
Experience with Internet protocols (TLS, HTTP, REST), SaaS connectivity (Salesforce, Netsuite, Workday).
Role requires AMER shift alignment (6:30 PM - 3:30 AM).
Experienced in managing large, high-profile enterprise accounts with deep technical knowledge of Mulesoft integration solutions.
Demonstrates ability to translate customer business needs into technical solutions and adoption strategies.
Capable of collaborating cross-functionally, including support and incident teams, to proactively address customer priorities and risks.