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Mumbai metro, generalist HR-ops role with broad skills increases candidate competition.
HR operations skills are moderately transferable across industries but favor HR-specific process experience.
No explicit years or certifications, but HR-ops experience and Workday familiarity are expected.
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Manage and support operational teams to ensure delivery of quality HR services, such as Workday support.
Build team capability to deliver high quality customer support and ensure compliance with Service Level Agreements.
Analyze process quality and provide regular feedback to improve team performance and service delivery.
Experience managing operational teams in HR or related functions: Not explicitly mentioned in the JD.
Familiarity with Workday system or similar HR operational platforms: Implied from job context but not explicitly stated as mandatory.
Understanding of service delivery within client contracts, legislation, policy, and regulatory frameworks.
Location: Mumbai, India; Employment Type: Full time, Permanent.
Experienced in leading teams within HR operations or administrative process environments with measurable results in service quality.
Analytical mindset with ability to identify trends and process improvement opportunities to guide team strategy.
Strong operational focus on achieving service level compliance and enhancing customer support effectiveness.