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Tier-1 brand, metro location, generalist back-office role and broad skills make applicant competition high.
Skills like order management, SAP and CRM are broadly transferable across industries, so low sensitivity.
Moderate filtering from SAP/ERP, CRM skills and international stakeholder experience, but no fixed years requirement.
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Establish and manage customer service, order management, and commercial back-office operations for ZEISS Germany from Bengaluru.
Ensure accurate processing of customer requests, service tickets, quotations, orders, invoicing, and maintain CRM and ERP data integrity.
Drive process stabilization, identify workflow improvements, coordinate with German stakeholders, and support future scale-up of the India team.
Professional experience in customer service, order processing, order management, or commercial back-office operations, preferably for technical products or services.
Hands-on experience with SAP/ERP systems; experience with SAP S/4HANA is advantageous.
Strong written and verbal English communication skills; working knowledge of German preferred.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in operational excellence with international stakeholder coordination, especially with European/German teams.
Comfortable working in a new setup environment, balancing execution with process design and improvement.
Skilled in managing end-to-end customer operations while building credibility and reliability for a pioneering team.