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Strong employer brand and metro location but senior, specialized role reduces applicant density.
Requires deep enterprise technology operations, ITSM, resilience and regulatory experience, limiting cross-industry transferability.
Explicit 12+ years and mandatory ITIL, SRE, observability, governance and vendor requirements drive high strictness.
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Establish and drive the operational management and governance framework across Enterprise Technology Operations to ensure consistency, accountability, transparency, and continuous improvement.
Lead adoption of a product-centric operating model focusing on incident prevention, rapid recovery, and operational excellence across all technology products and services.
Oversee operational risk management, resilience planning, performance monitoring, and executive communications to deliver reliable, secure, and business-aligned technology outcomes.
12+ years experience in Technology Operations, IT Service Management, Operational Excellence, Technology Governance, or Enterprise Service Delivery.
Proven experience leading large-scale global technology operations organizations.
Deep expertise in ITIL and enterprise ITSM frameworks, including Incident, Problem, Change, Service Level, and Knowledge Management.
Experience with observability platforms (e.g., Splunk) and DEX platforms (e.g., Nexthink).
Experience operating within product-centric, engineering-led, or SRE-enabled technology organizations, driving operational maturity and automation-first principles.
Proven ability to establish governance forums, standardize processes, and lead continual service improvement programs at an enterprise scale.
Strong executive stakeholder management and communication skills, capable of acting as a strategic advisor to senior technology leadership.