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Tier-1 brand, mid-level generalist role, metro locations, and broad skill requirements increase competition.
Platform integration and Slack-specific expertise limit easy transfer across unrelated industries.
Explicit 5+ years plus technical skills and platform experience expectations raise shortlisting strictness.
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Serve as a trusted technical advisor to large enterprise Slack customers, guiding technical design and governance for Slack integrations including identity, security, data, and AI.
Conduct customer-facing workshops and technical discovery to assess use-cases and deliver tailored Slack architecture and integration recommendations.
Collaborate with internal Slack Product and Support teams to resolve high severity technical issues and drive customer adoption and business value.
Minimum 5 years experience in solutions engineering, technical consulting, customer success, or professional services, preferably in SaaS/PaaS.
Proficiency in at least one OOP language such as Java, JavaScript, Node.js, SQL, or Python.
Hands-on experience with APIs and data exchange technologies.
Bachelor's degree in a technical discipline or equivalent experience.
Strong technical background combined with demonstrated ability to engage and educate both technical and non-technical stakeholders in enterprise environments.
Experienced in delivering scalable customer value by translating complex technical challenges into practical solutions, especially in SaaS platforms.
Familiarity with AI technologies, generative AI, and platform extensibility concepts, and capable of applying them to Slack integration scenarios.