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Niche industrial AI expertise required reduces general applicant pool despite metro and seniority.
Strong industrial domain expertise and regional enterprise experience limit cross-industry transferability.
Requires 10+ years, industry-specific expertise, regional leadership, and player-coach experience.
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Own and manage a portfolio of strategic enterprise customers across APAC and Middle East to drive measurable business outcomes and customer value realization.
Build, lead, and scale a high-performing Customer Success team, coaching them in strategic account management, value consulting, and executive engagement.
Drive customer adoption, retention, and expansion through executive relationship management, success planning, and cross-functional collaboration to ensure operational impact and strong customer health.
10+ years of relevant experience in Customer Success, Consulting, Enterprise SaaS, Operations, Reliability, or technology transformation.
Proven experience as a player-coach leader managing enterprise accounts while leading and developing customer-facing teams.
Strong domain expertise in process industries such as oil & gas, refining, chemicals, cement, manufacturing, or other asset-intensive industries.
Location: Bangalore, India; Work setup: Hybrid.
Experienced in managing strategic enterprise customers and leading regional teams across APAC and Middle East markets.
Skilled in value consulting with the ability to translate AI/ML and industrial analytics technology into measurable business outcomes.
Strong executive communication and customer advisory skills with a track record of driving adoption, retention, and expansion in enterprise environments.