Back
Strong employer brand, metro location, and mid-level generalist desktop support role drive high competition.
End-user IT support and device management skills are broadly transferable across industries.
Explicit 4–5 years requirement plus required AD, Intune, ServiceNow and endpoint skills increases filtering rigor.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Serve as advanced technical escalation point (L2/L3) resolving complex IT incidents across hardware, software, OS, network, and collaboration tools for EMEA users including executives.
Manage end-user device lifecycle activities: onboarding/offboarding, deployment, updates, and inventory management using ServiceNow and endpoint tools like Intune and Autopilot.
Support continuous service improvements leveraging AI diagnostic tools, automation, compliance adherence, and mentor junior Desktop team members under team manager’s direction.
4-5 years’ experience in troubleshooting, configuring, and repairing IT hardware, software, network and operating systems at an advanced support level.
Strong communication skills in English with customer service focus and experience onboarding and supervising junior team members.
Proficiency with Windows OS and experience with Active Directory, Azure AD, Intune, Autopilot, Microsoft Office 365; experience supporting mobile devices preferred.
Preferred certifications include A+ or Microsoft, ITIL foundation desirable; experience with Mac and Linux OS preferred.
Experienced in multi-OS enterprise environments and endpoint lifecycle management across a broad device ecosystem including Dell PCs, MacBooks, iOS/Android devices, and AV meeting technologies.
Capable of independently managing escalated incidents while collaborating cross-functionally with global IT, Security, HR, and Facilities teams to support regional IT initiatives.
Skilled at driving operational efficiency through AI-assisted tools, process compliance (SOX, ISO standards), and mentoring junior staff within a structured IT service delivery framework.