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Strong global brand and Pune metro location but senior niche CMDB specialization reduces general applicant density.
Specialized ITSM/ITAM and CMDB expertise required, limiting cross-industry transferability.
Explicit 12-year minimum plus mandatory ITSM/ITAM/CMDB expertise and certifications increase filter strictness.
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Lead business analysis for ITSM/ITAM initiatives focusing on CMDB integration, service mapping, and data quality improvement.
Define and document business, functional, and non-functional requirements by engaging stakeholders across IT and operations.
Support CMDB governance, including process definition, data quality monitoring, integration requirements, and change management activities.
Minimum 12 years of industry experience as Business Analyst or equivalent in enterprise IT environments.
Strong experience in ITSM and ITAM processes including incident, change, problem, request, configuration, and asset management.
Proven experience with CMDB integration, service mapping, data quality, and governance initiatives.
Bachelor's degree in IT, Computer Science, Engineering, Business Administration, or related field.
Experienced in facilitating workshops and translating complex requirements into functional specifications in ITSM/ITAM/CMDB domains.
Skilled in cross-functional collaboration among IT operations, architects, platform, and delivery teams in large enterprise environments.
Familiar with Agile, Waterfall or hybrid delivery models and tools like ServiceNow; capable of managing CMDB data governance and process improvements.