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Metro Pune location and common Sr. Business Analyst title increase applicant competition despite niche higher-education CRM focus.
Requires higher-education CRM/SIS, FERPA knowledge, and admissions domain expertise, limiting cross-industry transferability.
Mandatory 7+ years plus domain-specific CRM/SIS and integration experience enforces strict shortlisting filters.
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Own requirements elicitation, process mapping, gap analysis, and validation for CRM/SIS implementations in higher education.
Act as liaison between US university stakeholders, product, and engineering teams to ensure precise business needs translate into functional user stories and specifications.
Support UAT and review implemented features to align with documented requirements without owning product roadmap.
7+ years of experience as Business Analyst in SaaS, EdTech, CRM, or enterprise software implementations.
Experience with CRM/SIS platforms in higher education such as Salesforce, Slate, Ellucian, Banner, or PeopleSoft.
Proficiency in Agile/Scrum methodologies, including writing user stories and supporting backlog refinement.
Familiarity with API integrations, data mapping, and working with engineering teams; proficient with tools like Jira, Confluence, Lucidchart, or Miro.
Experienced in complex business workflow modeling and stakeholder facilitation especially within higher education technology environments.
Comfortable operating as a bridge between technical teams and business users, translating detailed requirements into actionable engineering inputs.
Background in working with CRM/SIS ecosystems and understanding student lifecycle processes for US universities.