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Strong employer brand, generalist operations title, and metro location increase candidate competition.
Role requires US payroll, tax, and PEO-specific regulatory experience, limiting cross-industry transferability.
Explicit 18+ months US SaaS experience, mandatory client-facing and regulatory/payroll skills, and PST shift requirement.
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Execute client onboarding and ensure compliance with federal, state, and local tax regulations for clients.
Manage tax account registrations, maintenance, and filings with government agencies to support customer acquisition.
Collaborate cross-functionally with Payroll Engineering and other teams to design scalable processes and improve operational efficiency through software automation.
At least 18 months of US SaaS experience in a customer-facing support or implementation role.
Mandatory client-facing experience.
Experience in operational roles like payroll, regulatory, or support operations preferred but not mandatory.
Ability to work PST shifts and in a dynamic environment, with proficiency in Google Suite or Microsoft Office; familiarity with JIRA, Confluence, Slack, and HRIS is a plus.
Experienced in handling US tax registration and compliance in SaaS or related operational environments.
Detail-oriented with strong problem-solving skills, capable of managing interactions with US government agencies.
Comfortable working cross-functionally in a fast-paced setting with rotational shift duties and PST work hours.