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Strong brand, mid-level generalist role, and common operations title increase candidate competition.
Role prefers insurance or banking operations experience, making industry-specific background highly important.
Explicit 5-year requirement plus insurance/banking domain preference and managerial expectations raise strictness.
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Maintain TAT and quality for all operational processes with continuous improvement efforts.
Achieve business targets related to persistency, lead generation, and business retention for the assigned cluster.
Lead audit and compliance activities while driving customer service improvements to enhance CSAT scores.
5 years of experience in Operations, Customer Service, or Backend Operations, preferably from Insurance or Banking sector.
Graduate or Post Graduate degree mandatory.
Experience in team leadership.
Proficiency in MS Office tools (Excel, PowerPoint, etc.) required.
Experienced in managing branch-level operations focusing on persistency and business retention metrics.
Familiar with customer service processes and improving customer satisfaction in a financial services environment.
Capable of leading cross-functional collaboration and training teams to improve operational performance and customer outcomes.