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Strong employer brand, metro location, and a mid-level generalist collections manager role increases applicant competition.
Requires credit-card collections, dialer strategies and compliance knowledge, so industry-specific background is preferred.
No explicit years but requires specific collections, dialer and vendor-management experience, so moderate strictness.
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Manage and monitor channel partners responsible for telecalling in the assigned recovery portfolio, ensuring high performance and adherence to recovery strategies.
Develop and implement strategies for low-performing portfolio segments and guide vendors in incentive plan design to improve performance.
Oversee daily operational metrics including recovery rates, call quality, compliance, agent performance, and agency payouts to ensure targets and SLAs are met.
Post-Graduate or Graduate degree in any discipline.
Experience managing large distributed vendor teams.
Credit card domain knowledge with good understanding of collection processes and dialer strategies.
Work Experience Required: Not explicitly mentioned in the JD.
Experience in credit card collections with strong operational knowledge of dialer-based recovery strategies.
Capable of managing multiple vendors with a focus on performance analytics and compliance adherence.
Strong stakeholder and process management skills with ability to implement measurable improvements in recovery and retention metrics.