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Metro location, generalist devops role, mid-level seniority expectation, and broad skill requirements increase competition.
Core DevOps skills are transferable across industries, though enterprise SaaS and customer-facing experience raise specificity.
No explicit years or certifications, but SLA-driven production and enterprise customer-facing experience are expected.
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Own reliability and operational health of enterprise customer deployments ensuring high platform availability.
Troubleshoot and resolve complex production issues across applications, infrastructure, databases, APIs, and integrations.
Collaborate with enterprise customers and internal teams to perform root cause analysis, implement fixes, improve monitoring, and maintain SLAs.
Strong troubleshooting and analytical skills to debug complex production issues.
Working knowledge of SQL and ability to analyze production data for incident resolution.
Experience with scripting or programming in Java, Python, JavaScript, Bash, or similar languages.
Work Experience Required: Not explicitly mentioned in the JD; role is Bengaluru onsite requiring 5 days in-office.
Experience supporting SaaS, CRM, or enterprise software products in production support or incident management roles under SLA-driven environments.
Ability to communicate confidently with enterprise customers and internal stakeholders during critical incidents.
Proven ownership and problem-solving skills with capability to conduct root cause analysis and balance customer expectations while collaborating cross-functionally.