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Tier-1 bank, metro location, common operations team-leader title, and mid-level generalist expectations drive high competition.
Banking operations leadership requires banking-specific compliance knowledge, though leadership skills are transferable.
Regulated banking role needs operational and compliance experience despite no explicit years, tightening shortlisting.
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Manage the coordination and relationship among in-country teams, CMF, CSG, and business units to ensure activities meet agreed Service Level Agreements with zero exceptions or customer complaints.
Oversee and allocate client requests on the channels platform following FIFO model while maintaining high accuracy and compliance with operational and regulatory standards.
Lead operational risk management, ensure audit and compliance controls in cash services, and provide oversight across multiple hubs ensuring adherence to regulations and company policies.
Work Experience Required: Not explicitly mentioned in the JD
Location: Chennai, India, Office based role
Strong verbal and written communication skills in English mandatory
Mandatory compliance with anti-money laundering, regulatory, and company policies as applicable
Experienced in client service or front office with good product knowledge and understanding of corporate structures, preferably with regional exposure.
Proven leadership in managing teams with focus on operational risk, regulatory compliance, and process improvement within banking/cash services environment.
Skilled in stakeholder management, project management, and driving process digitization and innovation initiatives.