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Strong employer brand and metro location increase competition, but senior specialized GIC operations focus reduces applicant pool.
High — requires GIC/shared services and engineering leadership experience, limiting cross-industry transferability.
High — explicit 10–14 years and mandatory GIC/IT operations plus leadership experience.
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Own and drive the management and effectiveness of multiple technical forums including TPM, Engineering Leader, and Architecture forums with structured agendas and actionable outcomes.
Manage day-to-day operations of the Hyderabad GIC coordinating with local teams and global stakeholders while leading infrastructure growth activities such as planned office expansion.
Lead initiatives to improve developer productivity (Blue Optima coordination), executive event planning, and drive AI reusability and cross-team collaboration agendas to support operational efficiency and innovation.
10-14 years experience in GIC/shared services/IT operations management with at least 3 years in a leadership role.
Strong technical background with experience in software engineering, infrastructure, or IT operations.
Proven experience managing large-scale operational or infrastructure projects such as office expansions or system migrations.
Experience working with engineering leadership in a global technology organization.
Experienced operations leader capable of engaging with executive leadership and technical teams to drive governance and operational excellence.
Comfortable working across multiple workstreams involving cross-functional collaboration and globally distributed teams without direct authority.
Data-driven and change-oriented with ability to leverage operational performance metrics and drive continuous improvement initiatives aligned with strategic growth plans.