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Metro Bengaluru role with generalist infrastructure skills and known vendor brand increases applicant competition.
Infrastructure and virtualization skills are transferable, while vendor-specific backup expertise moderately limits cross-industry fit.
Requires specific virtualization, backup, and Windows/VMware skills with SLA experience, so moderately strict.
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Provide technical support and troubleshooting for virtualization backup issues involving Veeam and third-party components like Microsoft and VMware.
Own customer issues from start to finish, including diagnosis, defect identification, breaking/fixing, and educating customers on resolution processes.
Document all customer interactions accurately within SLA using CRM tools.
Fluent in English (reading, writing, speaking).
Advanced user or administrative level knowledge of Windows Server (2016/2019/2022/2025) and Windows 10/11.
Practical networking knowledge including TCP/IP, firewall configuration, NAT, ports, DHCP, DNS.
Work Experience Required: Not explicitly mentioned in the JD.
Experience or familiarity with virtualization technologies such as VMware ESX(i) and Microsoft Hyper-V is beneficial.
Strong troubleshooting and ownership skills with ability to resolve technical issues and communicate effectively with IT professionals.
Comfortable working in a fast-paced environment with good time management and capacity to learn and explain complex technical information quickly.