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Common customer-success title, metro Bangalore location, and broad cross-functional requirements increase applicant competition.
Requires SaaS consulting and industrial operations understanding, moderately specialized but transferable.
Explicit 7–10 years requirement and SaaS consulting background required, but no technical certifications.
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Serve as trusted strategic advisor to customers, defining success metrics and driving measurable business value.
Lead executive engagement, stakeholder alignment, and communication of UptimeAI’s impact and adoption progress.
Identify expansion opportunities within customer organizations and coordinate cross-functional teams to ensure successful integration and outcomes.
7+ years of experience in Consulting, Customer Engagement, Strategic Customer Success, Technical Account Management, or Project Management in SaaS/technology environments.
Proven ability to lead end-to-end customer engagements managing stakeholders, risks, and deliverables.
Strong consulting and executive communication skills focused on articulating business value and measurable outcomes.
Location: Bangalore, India (Hybrid)
Experienced in strategic customer success or consulting roles involving complex, multi-level stakeholder management.
Skilled at translating technical solutions into business value and measurable success stories for executive audiences.
Capable of driving operational integration of technology platforms into customer workflows and fostering long-term partnerships through advocacy and expansion.