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Metro-based mid-level IT support manager with broad skills and strong employer brand.
IT site support management skills are broadly transferable across industries.
Explicit 5+ years and managerial requirement with preferred ServiceNow/network/AV skills create moderate filtering.
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Manage and oversee IT Site Support activities and Service Delivery across multiple company sites, ensuring consistent service levels and performance standards.
Act as primary escalation point managing critical incidents, coordinating site support teams, vendors, and internal stakeholders to drive issue resolution and adherence to policies.
Drive process improvements, knowledge management, and hands-on technical support including device setup, troubleshooting, and inventory management of IT assets.
5+ years of experience in IT site and support services.
Engineering degree with a specialization in Computer Science or Information Technology required.
Experience managing or coordinating IT support teams preferred but not mandatory.
Work Experience Required: 5+ years explicitly mentioned in the JD.
Experienced in managing site-level IT support operations in a matrixed, fast-paced environment with multiple stakeholders including vendors and global IT teams.
Strong technical expertise combined with proven capacity to handle escalations, coordinate teams, and drive service improvements.
Familiarity with IT service management tools (e.g., ServiceNow), network, and audiovisual systems is advantageous for success.