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Strong Tier-1 brand and metro location, but niche cybersecurity specialization reduces applicant density.
Highly specialized cybersecurity and enterprise networking skills limit cross-industry portability.
Explicit 7-year minimum plus specialized SASE, networking, and tooling requirements make shortlisting strict.
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Serve as the primary post-sales technical point of contact bridging business strategy and technical execution for enterprise clients.
Build and optimize automated workflows, standardized playbooks, and customer success stack to maximize ROI and flag churn signals.
Define and track KPIs like Net Retention Rate, Time-to-Value, and Product Adoption Scores; lead technical narrative in Quarterly Business Reviews and manage account health independently.
Minimum 7 years in Customer Success Engineering, Technical Account Management, or similar roles supporting enterprise networks.
Minimum 5 years hands-on experience designing, deploying, managing large enterprise networks in real-time.
Advanced knowledge of SASE ecosystem components and security lifecycle; strong SQL and data visualization skills; familiarity with CRM/CS platforms.
Work Location: Full-time in office with flexibility; No visa sponsorship provided.
Experienced in leading technical engagements with C-suite executives and enterprise customers to drive business value.
Proficient in designing and automating workflows using AI and data tools to enhance customer success operations.
Holds advanced certifications (SSE, PCNSE, CCNP, CCSP, CISSP) and demonstrates proactive expansion through customer education.