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Tier-1 employer, generic HR Generalist role, metro location and mid-level profile drive high competition.
Workday and global HR process preference limits cross-industry fit moderately.
Requires HR operations and Workday/ServiceNow experience but no explicit years, so moderate filtering.
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Manage end-to-end employee lifecycle activities including hiring, job changes, leaves, and terminations ensuring compliance with global HR standards.
Resolve Tier 2 employee and manager queries across multiple channels leveraging HR systems like Workday and ServiceNow with high accuracy and timeliness.
Contribute to HR transformation through process improvement, automation, digital enablement, and support AI-enabled HR tools to enhance employee experience and operational efficiency.
Experience in HR Shared Services, People Operations, or Customer Care handling high-volume Tier 1 & Tier 2 query resolution.
Proficient in HR systems such as Workday, ServiceNow, and SAP with exposure to process improvement or transformation initiatives.
Familiarity with global HR processes and compliance requirements, with ability to apply governance consistently.
Work Experience Required: Not explicitly mentioned in the JD
Demonstrated ability to operate effectively in a global, matrixed HR environment with strong stakeholder management skills.
Experience driving process design, continuous improvement, and automation in HR operations.
Capable of using data and digital HR tools to generate insights and improve service delivery and employee experience.