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Metro-based, generalist NOC role with common skills and mid-level seniority increases applicant competition.
Core NOC skills are transferable, but PCI DSS, OT and transit-system experience raise domain specificity.
Requires operational compliance knowledge, hands-on patching and monitoring experience, creating moderate shortlisting filters.
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Remediate validated incidents escalated from Tier 1 using defined runbooks and playbooks, escalating to Tier 3 if no playbook exists or additional guidance is needed.
Drive patching operations across multiple environments for assigned customer programs, each averaging 150 Linux and Windows assets per environment.
Coordinate major incident management, including stakeholder communication, and maintain operational compliance with ITIL 4, ISO/IEC 27001:2022, PCI DSS v4.x, and NIST CSF 2.0 standards.
Experience working in a Network Operations Center or similar technical support environment required (Work Experience Required: Not explicitly mentioned in the JD).
Technical skills in Linux and Windows asset management, patching, monitoring tools, and incident remediation essential.
Knowledge and compliance experience with ITIL 4, ISO/IEC 27001:2022, PCI DSS v4.x, and NIST CSF 2.0 mandatory.
Ability to support 24x7 operations and coordinate across multiple environments and cloud platforms (Azure and AWS).
Experienced in multi-environment patch management and incident remediation within complex, compliance-focused IT operations.
Skilled in cross-regional coordination for incident management and patching, with familiarity in cloud (Azure, AWS) and Operational Technology device monitoring.
Capable of operating within established ITIL 4 frameworks and maintaining adherence to multiple cybersecurity and data security standards under high-stakes conditions.