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Mid-level metro role with common operations title but niche facility management reduces applicant density.
Facility and vendor management skills transfer across industries but OEM and multi-location experience increases domain specificity.
Explicit 5–8 years, Freshdesk experience, OEM and multi-location facility requirements create strict filtering.
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Manage end-to-end AMC operations and vendor coordination across multiple Physics Wallah centers ensuring SLA compliance.
Oversee preventive maintenance and breakdown resolution by coordinating with OEMs and vendors such as Daikin, Mitsubishi, LG (AC), Johnson, Otis, KONE (Lifts), Aquaguard (RO).
Monitor vendor performance, verify invoices, coordinate purchase orders and payments, and prepare MIS reports on ticket status, SLA compliance, and vendor performance.
5–8 years of experience in Facility Management, AMC Operations, Vendor Management, or Administration.
Hands-on experience with Freshdesk or similar ticketing platforms for SLA and ticket management.
Experience in vendor billing, invoice verification, and managing multi-location facility operations.
Location requirement: Must be able to work from Noida (Corporate Office).
Demonstrated expertise in managing AMC lifecycles and SLA management with strong escalation handling skills.
Proficient in vendor management across multiple OEMs and coordinating preventive maintenance efforts.
Strong analytical skills with ability to prepare and interpret MIS reports and MLS reporting, combined with effective communication and stakeholder coordination.