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Remote, common solutions-engineer title, mid-level experience, and generalist technical skills increase competition.
Technical troubleshooting and API/SQL skills are highly transferable across industries.
Explicit 2–3 year requirement plus mandatory APIs, SQL, and troubleshooting creates moderate filtering.
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Resolve complex Level 4 technical support escalations within assigned product areas.
Troubleshoot, analyze root causes, and collaborate with Engineering and Product teams on defect fixes.
Develop and maintain technical documentation, training materials, and improve support processes and automation.
Bachelor's degree in Computer Science, IT, Engineering, or equivalent practical experience.
2–3 years of experience in Technical Support, Product Support, Solutions Engineering, or similar technical roles.
Strong troubleshooting skills with experience in APIs, REST, web technologies, HTTP protocols, SQL, and debugging tools like Postman.
Excellent written/verbal communication and ability to manage priorities while meeting SLAs.
Experience working cross-functionally with Engineering, Product, and Customer Success teams to drive issue resolution and process improvements.
Comfortable engaging directly with customers to provide technical guidance and training.
Analytical mindset with capability to identify support ticket trends and implement knowledge-sharing and automation initiatives.