Back
Strong Tier-1 brand, metro Bangalore, mid-level generalist title and broad skillset increase candidate competition.
Core incident management and infrastructure skills are transferable, though regulated financial experience increases domain sensitivity.
Explicit 4+ years, major-incident expertise, ServiceNow/Splunk/cloud skills and regulated environment make filtering stringent.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Lead major incident management including serving as primary incident commander for major incidents and facilitating incident bridge calls to ensure recovery.
Coordinate cross-functional technology teams and vendors to rapidly resolve major incidents and maintain real-time communication and documentation during incident lifecycle.
Drive post-incident reviews to identify and track corrective actions and partner with Technology Command Center for monitoring and escalation coordination.
4+ years of Systems Engineering, Technology Architecture, or equivalent experience.
4+ years experience in Major Incident Management, Production Support, or IT Service Management.
Experience working in a 24x7, high-pressure environment with strong incident triage, monitoring tools, and escalation experience.
Experience with ServiceNow or equivalent ITSM tools and knowledge of Windows, Linux server OS, network topology, physical and virtual server technology.
Experienced in financial services or large regulated enterprises with familiarity in regulatory-sensitive incident management.
Proven ability to communicate effectively with executives and stakeholders, including writing executive communications.
Skilled in data analysis and dashboard building using tools such as Power BI, Grafana, Splunk, and experienced in Agile team environments.