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Tier-1 brand, common mid-level operations title, metro location, and 2–5 year band increase competition.
Role requires specific banking payments, SWIFT, AML/OFAC experience, making cross-industry transferability low.
Explicit 2+ years, regulated banking environment, and required SWIFT/AML/Pega domain knowledge raise strictness.
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Support and resolve complex operational and customer support issues within the Operations team, including processing complex transactions and investigations.
Provide guidance, training, and subject matter expertise to junior staff and peers on policies, procedures, and compliance requirements.
Investigate payment cases involving SWIFT, FED WIRE, CHIPS, and perform verifier functions including data review and reporting trends to management.
Minimum 2+ years of operations support experience or equivalent (work experience, training, military experience, education).
Knowledge of banking operations including payments/settlements/fund transfers, Trade & Securities, Custody related to banking products.
Ability to perform shift work including night shifts and public holidays if they fall on weekdays.
Good understanding of compliance requirements including AML/OFAC and risk management mindset.
Experienced in banking operations with demonstrable expertise in complex transaction processing and investigation in Commercial Banking or CIB.
Strong technical familiarity with payment messaging systems such as SWIFT, FED WIRE, CHIPS, and knowledge of ISO standards and Pega Systems.
Capable of managing high volume, short SLA environments with ability to multitask, handle escalations, and provide training and guidance to junior team members.