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Strong employer brand and metro location, but senior specialized conversational AI skill reduces applicant density.
Conversational UX skills transfer across sectors, but healthcare domain and AI specialization increase domain-specific sensitivity.
Explicit 8+ years requirement, mandatory conversational AI expertise and portfolio enforce strict screening.
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Lead design and strategy of conversational AI experiences for UnitedHealth Group's products, focusing on intuitive, effective, and scalable interactions.
Provide leadership and mentorship to conversation design teams, influencing cross-functional culture, alignment, and best practices in AI conversational design.
Collaborate with product and engineering teams to measure conversation effectiveness, optimize performance, and define design tool features supporting prompt iteration and testing.
8+ years of hands-on experience designing complex chat and voice conversational experiences.
Strong knowledge of large language models (LLMs), generative AI systems, AI agents, and conversational architectures.
Proven ability to lead cross-functional initiatives in ambiguous and rapidly evolving environments.
Work Experience Required: 8+ years in conversational AI design.
Experienced in translating business insights into production-ready AI conversational solutions with cross-functional collaboration.
Ability to influence strategy and establish best practices for AI prompt engineering and conversational design across diverse teams.
Experience or interest in healthcare domain especially clinical, healthcare or health insurance setting is a plus but not mandatory.