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Tier-1 brand, generalist front-office role in Gurgaon with low experience requirement increases candidate competition.
Facilities and tenant-facing responsibilities moderately favor property-sector experience, reducing cross-industry transferability.
Explicit 1-year requirement plus mandatory CRM and basic IT skills create moderate shortlisting filters.
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Manage client/tenant calls and complaints using Servimax platform efficiently and effectively.
Coordinate with shift engineers by forwarding reactive calls and issuing job cards; input weekly engineer timesheets.
Oversee help desk daily operations for about 50 users, including problem escalation, emergency notifications, and office equipment maintenance.
Bachelor's degree or diploma preferably in Computer Science, MIS, IT, or related field.
At least 1 year experience in customer relationship management.
Basic knowledge of PC hardware, connectivity, Windows 2000/XP, and basic engineering concepts.
Location: On-site in Gurugram, Haryana; Scheduled Weekly Hours: 48.
Experience working in a facility management or property management environment handling tenant and client interactions.
Familiarity with help desk operations involving problem resolution and coordination with technical staff.
Comfortable working on-site with daily direct communication and coordination with multiple stakeholders.