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Metro Bengaluru, generalist operations manager role with broad skills and multinational brand increases qualified applicant competition.
Medium because order management skills are transferable, but SAP experience and German/customer-specific exposure increase domain specificity.
Moderate due to required ERP/CRM skills and German language preference but no explicit years requirement.
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Manage end-to-end customer service, order management, service coordination, and commercial back-office processes for ZEISS customers and teams in Germany.
Establish and stabilize the new India-based back-office operating model including process documentation, workflow improvements, and stakeholder confidence building.
Coordinate with Sales, Service, Customer Support and internal teams to ensure accurate, timely handling of requests, tickets, quotations, orders, invoicing and master data management.
Experience Required: Professional experience in customer service, order processing, order management or commercial back-office operations, preferably with technical products/services.
Proficiency with SAP/ERP systems; SAP S/4HANA experience is a plus; experience with SAP CRM, Salesforce, or similar CRM platforms is desirable.
Strong communication skills in English; working knowledge of German is preferred.
Location: Bengaluru, India; flexible working hours to support Germany-based stakeholders indicated.
Experienced in building or scaling customer operations and order management teams, especially in a new setup environment.
Comfortable managing international stakeholders, particularly German or European teams, with a service-oriented mindset and strong ownership.
Capable of improving processes, establishing operational discipline, and contributing beyond narrowly defined roles in a strategic back-office capability build.