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Strong employer brand, metro location, mid-level generalist role and broad skillset increase applicant competition.
Skills are transferable across industries but social media platform experience and client-facing nuance increase domain specificity.
Explicit 3–5 year requirement plus mandatory analytics and client-facing experience raises screening strictness.
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Analyze data from the Sprinklr platform to extract actionable insights that inform business decisions across multiple customer departments (marketing, brand, product, customer service, R&D, communications).
Own client communication and deliverables for assigned customers, translating data into impactful, action-oriented reports and recommendations.
Monitor global social media trends and assist in developing new analysis frameworks and key performance indicators to improve insights quality.
3 to 5 years experience in customer insights or analytics roles, with mandatory client-facing experience.
Proven competency in data analytics tools, methodologies, data visualization, and ability to build a strong business case based on statistical analysis.
Experience with customer journey mapping and understanding drivers of customer experience at scale.
Skills in Microsoft PowerPoint with design expertise considered a plus; previous experience with social media management platforms is advantageous but not mandatory.
Experienced analyst comfortable managing end-to-end client deliverables and communicating insights to senior stakeholders.
Strong analytical mindset capable of connecting disparate data points to drive business impact, particularly in customer experience contexts.
Familiarity with social media trends and platforms, suggesting readiness to work with social media-derived data and analytics.