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Medium—enterprise pre-sales in Bangalore with moderate brand and cross-functional requirements attracts competitive mid-density applicants.
High—requires ITIL, incident management, and enterprise service delivery experience, limiting cross-industry transferability.
High—explicit 8+ years plus mandatory ITIL, service management, and pre-sales expertise required.
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Lead and coordinate pre-sales activities including solution reviews, RFP responses, and client due diligence to ensure alignment between customer expectations and delivery capabilities.
Manage transition and operational stabilization for client engagements, leading cross-functional teams in service management activities like incident, change, and problem management.
Lead Major Incident Management for critical client environments, coordinating incident response, communications, and post-incident analysis to minimize business impact.
Any degree with 8+ years of relevant experience or equivalent education and experience; Master’s degree preferred.
Experience in ITIL based service support including incident, problem, change, and request management.
Experience in service delivery governance, transition management, and contract alignment during sales pursuits.
Location: Bangalore (explicit mention).
Experienced in operational and transition leadership within IT service management in client-facing roles during sales and delivery phases.
Skillful in risk identification, mitigation strategies, and maintaining stakeholder relationships at executive and operational levels.
Proven ability to lead critical incident management and coordinate cross-functional teams to ensure service quality and customer satisfaction.