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Metro location and a senior generalist title with moderate employer brand yield moderate applicant competition.
Requires ITIL and managed services expertise, so cross-industry transferability is limited.
Mandatory 8+ years and ITIL/major-incident expertise make shortlisting highly stringent.
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Lead end-to-end transition management for complex outsourcing and managed service engagements, defining goals, milestones, and governance to meet contractual and project objectives.
Oversee service management functions during transition and stabilization, including incident, change, problem management, and continual improvement, coordinating cross-functional teams and client stakeholders.
Serve as Major Incident Management lead for critical client environments, directing incident response, communication, escalation, and producing post-incident analysis and improvements.
Any degree with 8+ years relevant experience OR equivalent combination of education and experience.
Master's degree preferred but not mandatory.
Location: Bangalore, India.
Work Experience Required: 8+ years relevant experience.
Experienced leader in ITIL-based service management and transition for outsourcing or managed services scenarios.
Proven ability to manage cross-functional and virtual teams with client and vendor coordination during complex technology transitions.
Skilled in major incident management with ability to liaise with executive stakeholders and drive operational governance and continuous improvement.