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Strong brand but niche ServiceNow expertise reduces broad applicant pool.
Role requires deep ServiceNow/professional services experience, limiting cross-industry transferability.
Explicit 10+ years, platform experience and preferred certifications create strict filtering.
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Lead and develop a team of consultants specialized in ServiceNow platform and workflows (Tech/Core Business/SecOps/IRM) focusing on customer adoption and satisfaction.
Provide strategic and technical leadership for customer engagements, handle escalations, and contribute to 20% billable work targeting measurable business outcomes.
Support business development efforts, shape service offerings, and ensure delivery aligns with organizational goals and customer transformation objectives.
10+ years in consulting or professional services with enterprise-wide business transformation focus.
Proven leadership experience managing teams in professional services environments.
Technical expertise in ServiceNow platform, especially Tech workflow and ideally other workflows like SecOps or IRM.
Preferably ServiceNow certifications such as CTA/CMA; willingness for continuous learning in ServiceNow ecosystem.
Experienced leader comfortable managing diverse technical teams with a focus on talent development and cultural engagement.
Strong consulting background with ability to engage executive stakeholders and deliver transformation guided by measurable business value.
Strategic thinker skilled in navigating ambiguity, driving innovation, and aligning technical delivery with business goals in a SaaS/digital transformation context.