Back
Remote role, popular product title, and broad cross-functional requirements increase applicant competition.
Requires niche voice AI, telephony, contact-center and B2B SaaS experience, making background fit highly domain-specific.
Explicit 12+ years, Principal-level expectations, and extensive voice-AI/telephony requirements make filters highly stringent.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Own and define the long-term vision, strategy, and architecture of HighLevel's Voice AI platform supporting millions of real-world phone conversations.
Manage the entire Voice AI product lifecycle including inbound/outbound calling, agent creation, routing, analytics, billing, and integration with multiple business systems.
Collaborate cross-functionally with engineering, compliance, marketing, and support teams to ensure reliability, usability, compliance, and commercial success of Voice AI.
12+ years product management experience in complex B2B SaaS or AI-agent/Voice AI/telephony products with scope and measurable outcomes.
Proven senior individual contributor product owner such as Principal PM, Staff PM or equivalent leading business-critical platforms.
Technical fluency in speech-to-text, text-to-speech, telephony infrastructure (PSTN, SIP), LLM orchestration, APIs, and latency/reliability considerations.
Experience operating in a multi-tenant SaaS environment serving agencies, SMBs, franchises, or multi-location businesses.
Demonstrated ability to lead platform-level strategy affecting multiple teams and deliver sustained customer and commercial business outcomes.
Strong systems thinking combining voice AI, telephony, CRM, workflows, compliance, and billing into cohesive product experiences.
Experience with real-time production AI-agent systems and making complex trade-offs between call quality, latency, cost, and compliance.