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Tier-1 brand and Bengaluru metro increase applicants, while niche vendor certifications limit competition.
Role requires specialized vendor contact-center and infrastructure expertise, limiting cross-industry transferability.
Many mandatory vendor certifications and specialized skills increase screening rigidity.
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Provide technical support and lead complex solution implementations primarily in Collaboration, Networking, Data Centre, Security, Customer Experience or End User Compute domains.
Own and coordinate technical activities across junior engineers, including mentoring and documentation of procedures.
Engage with clients onsite and remotely to resolve escalated issues, contribute to higher complexity design work, and maintain project documentation.
Bachelor's degree or equivalent in IT, Computing or related field.
Valid CCNP Voice/Collaboration certification (for Collaboration domain); relevant domain certifications such as Cisco, Microsoft, NICE, Avaya, Verint, Genesys, HPE, Dell, VMware, Azure, or similar depending on specialization.
Seasoned work experience in technical implementation engineering across relevant technologies such as Networking, Data Centre, Security, Customer Experience, Collaboration or End User Compute with experience in client engagements and presentations.
Workplace type is hybrid working. Notice period: Not explicitly mentioned in the JD.
Experienced technical specialist with proficiency across two or more domains (e.g. Networking, Collaboration, Security, Data Centre).
Demonstrated ability to own technology domain responsibilities, manage complex technical escalations and contribute to design and implementation at scale.
Strong communication skills with seasoned experience in client-facing roles, coaching junior team members, and report writing in technical environments.