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Medium — strong employer brand plus common early-career facilities helpdesk role in a metro location.
Medium — facilities helpdesk skills are transferable but tooling and safety/commute specifics increase domain specificity.
Medium — explicit 1–3 years requirement plus mandatory ticketing, GPS tool familiarity, and shift flexibility.
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Serve as first point of contact for facility-related and employee commute safety queries via calls, emails, and ticketing systems.
Create and monitor work orders in facility management software, coordinate with function leads, track SLA adherence, and escalate unresolved issues.
Manage emergency situations, monitor safety compliance, and ensure timely resolution of issues per protocols.
1–3 years experience in facility helpdesk and managing safety/governance for employee transport.
Graduate in any discipline.
Proficiency in MS Excel and ticketing platforms such as ServiceNow or Corrigo.
Willingness to work 24x7 rotational shifts including weekends and nights; role is on-site in Pune, Maharashtra.
Experienced in handling facility management support and safety operations in a helpdesk environment.
Comfortable working under pressure and managing multiple communication channels for issue resolution.
Familiar with GPS tracking, telematics dashboards, and facility helpdesk tools to coordinate operational activities effectively.