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Tier-1 brand, mid-level generalist PM role, and metro location increase candidate competition.
Role requires banking operations and call centre reconciliation expertise, limiting cross-industry transferability.
Explicit 5-8 years plus banking operations and call center domain expertise required.
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Own coordination and dissemination of project process, policy, and procedure changes ensuring successful project completion across markets operations books & records.
Lead business and data analysis supporting strategic initiatives such as reconciliation remediation, workflow rollout, and taxonomy implementation, ensuring stakeholder alignment and operational readiness.
Manage project lifecycles including planning, risk and change management, resource allocation, cost tracking, and communication across business and technology teams globally.
5-8 years of relevant work experience in project management or related roles.
Bachelor’s/University degree or equivalent experience required.
Proven knowledge of call center technologies, HR policies, and call center industry standards.
Experience with customer service management within call center environments.
Experienced in managing complex cross-functional projects with multiple stakeholders in financial services or related sectors.
Strong analytical skills with ability to integrate business and data insights to drive transformation initiatives and operational improvements.
Comfortable leading project teams with limited supervision, exercising independent judgment while navigating risk and compliance requirements.