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Mid-level, common networking support role in Bangalore with broad skill requirements increases applicant competition.
Requires telecom and networking expertise, somewhat transferable but favors CSP/broadband experience.
Explicit 5+ years plus mandatory networking, scripting, Linux and API skills makes shortlisting highly strict.
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Provide escalation support for Calix Revenue Edge portfolio products, including cloud-connected Wi-Fi premises equipment, resolving complex customer technical issues independently and urgently.
Create and maintain technical documentation to facilitate knowledge sharing internally and externally.
Communicate customer perspectives across internal teams up to executive levels and manage multiple customer issues/projects simultaneously under tight deadlines.
5+ years of technical or escalation support experience in Networking or Software Applications.
Bachelor's or Master's degree in Electrical Engineering, Computer Science, or equivalent experience.
Strong knowledge of TCP/IP, L2/L3 networking, VLANs, QoS, 802.11, DHCP, VoIP, DNS, Firewalls, and scripting languages (Python/Bash/PHP/Perl/CGI).
Location: India with a flexible hybrid work model requiring approximately 20 days onsite in Bangalore office per quarter.
Experienced in supporting cloud-based client/server architectures with remotely connected devices and proficient with RESTful APIs, authentication methods (OAuth2), and API gateway concepts.
Able to manage high-pressure escalation tasks independently while collaborating effectively across functions and communicating at executive levels.
Strong technical account management, project management skills, and the ability to use data-driven insights for decision-making and recommendations.