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Metro-based, cross-functional delivery role with broad requirements and a common title increases competition density.
Service delivery and transition skills transfer across IT services but require domain-specific infrastructure knowledge.
Explicit 11-16 years plus mandatory transition, PMO, and cutover governance experience raises screening strictness.
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Lead end-to-end service delivery management and act as primary customer interface for service delivery matters.
Coordinate cross-functional offshore teams across multiple technical towers ensuring governance, risk, and issue management through structured reviews and reporting.
Own transition governance including readiness, cutover planning, hypercare, knowledge transfer, and operational handover to ensure minimal disruption and measurable outcomes.
Bachelor's Degree from a reputed university.
8+ years of experience in service delivery, PMO, or transition governance roles.
Experience managing large-scale transitions and multi-technical tower coordination across global time zones.
Work Location: All Persistent Locations; Work Experience Required: 11 to 16 years (explicitly stated experience required).
Demonstrated ownership of complex transition or managed service delivery outcomes with accountability for risks, dependencies, and stakeholder communication.
Experienced in fast-paced, transformation-driven environments requiring structured governance, documentation, and execution focus during migration and hypercare phases.
Proven ability to work across diverse technical domains such as End User Computing, Identity, Security, Network, Infrastructure, and Service Desk, coordinating across global teams.