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Niche telecom voice skillset reduces applicant pool despite metro location.
Specialized telecom voice infrastructure skills limit transferability across industries.
Mandatory specialized Avaya/SIP/voice platform skills and 24x7 operational experience increase shortlisting rigidity.
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Design, implement, maintain, and troubleshoot Avaya voice solutions and related voice infrastructure components including ACD, AES, CMS, System & Session Manager.
Provide 24x7 operational support for voice devices, capacity planning, infrastructure audits, and monitor systems to minimize downtime, including Level 2 support for critical incidents.
Drive standardization and optimization initiatives, prepare RCA for Sev1 incidents, support RFP/RFQ processes, and represent the company in technical discussions with customers and vendors.
Strong knowledge and experience with Avaya voice platforms including ACD, AES, CMS, System & Session Manager, and Verint or similar recording platforms.
Experience with SIP technologies (ACME SBCs, Cisco), Aspect/Genesys dialers, Cisco CUCM/CVP, and Asterisk.
Understanding of ITIL v3 guidelines including Service, Change, Incident, and Problem Management.
Work Experience Required: Not explicitly mentioned in the JD; Location: Gurgaon, India; English language proficiency required.
Experienced telecom or voice engineer with deep expertise in managing and supporting complex Avaya voice environments and multi-geo impacting incidents.
Operationally focused on infrastructure standardization, optimization, and automation to improve service delivery and reduce costs.
Comfortable working in a 24x7 operational support environment with strong coordination across multiple stakeholders including vendors, network, and operations teams.